Privacy Policy

Normfence (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about you when you visit normfence.com (“Site”), contact us, request a quote, or use our products and services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information You Provide

• Name, email address, phone number, billing address, shipping address, or project address.
• Payment information, when applicable, processed securely by third-party payment providers.
• Information provided in inquiries, quote requests, product questions, forms, calls, texts, emails, or account registration.
• Project details, measurements, product preferences, photos, material quantities, and delivery information.

1.2 Automatically Collected Information

• IP address, browser type, operating system, device type, and other technical details.
• Pages viewed, time spent on the Site, clickstream data, form activity, and general website usage information.
• Location data, if enabled on your device or browser.

1.3 Information from Third Parties

• Data from payment processors, delivery partners, CRM platforms, advertising platforms, or service providers related to your inquiry, order, delivery, or communication with us.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Respond to inquiries and quote requests.
• Communicate with you about your account, purchases, product questions, delivery, and project details.
• Provide information about WPC composite fence products, availability, colors, pricing, and materials.
• Improve our Site, products, services, customer support, and marketing.
• Send marketing communications, promotions, reminders, and updates when permitted by law. You can opt out anytime.
• Ensure compliance with legal obligations and protect against fraud, misuse, or unauthorized activity.

3. SMS, Text Messaging, and A2P Compliance

By submitting your phone number through our Site, forms, ads, calls, emails, or other communication channels, you may consent to receive text messages from Normfence related to your inquiry, quote request, product information, order updates, delivery coordination, appointment reminders, project communication, and follow-up messages.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or contacting us directly at (929) 323-9333 or [email protected].

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties for their own marketing or promotional purposes.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties when needed to operate our business and serve you.

• Service Providers: Third parties who assist with order fulfillment, shipping, delivery, payment processing, website hosting, website analytics, CRM systems, customer communication, advertising, and business operations.
• Delivery and Order Partners: Freight companies, delivery partners, suppliers, or related vendors when needed to process, coordinate, or fulfill your order.
• Legal Compliance: Authorities, regulators, or other parties if required by law, legal process, or to protect our rights, safety, customers, property, or business.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Analyze traffic and usage patterns.
• Understand website performance and improve our Site.
• Provide relevant advertisements and marketing when permitted by law.

You can manage cookies through your browser settings. Some parts of the Site may not function properly if cookies are disabled.

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, loss, or destruction. However, no website, online system, or electronic communication method is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights under applicable data protection laws, including:

• Accessing, correcting, or deleting your personal data.
• Opting out of marketing communications.
• Limiting or objecting to certain data processing.
• Requesting information about how your personal information is used or shared.

To exercise your rights, contact us at [email protected].

For SMS messages, reply STOP to opt out or HELP for assistance.

8. Third-Party Links

Our Site may contain links to third-party websites, tools, maps, payment processors, forms, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Data Retention

We may retain your information for as long as needed to respond to inquiries, fulfill orders, provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and operate our business.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at: