Terms of Service

Welcome to Normfence (“Company,” “we,” “our,” or “us”). These Terms of Service govern your use of our website, normfence.com (“Site”), and any products, materials, or services provided through it. By accessing or using the Site, you agree to be bound by these Terms.

1. General Conditions

1.1 Eligibility

You must be at least 18 years old to use this Site. By using the Site, you confirm that you are legally able to enter into a binding agreement.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on the Site, and continued use of the Site constitutes acceptance of the updated Terms.

2. Products and Services

2.1 Accuracy

We strive to provide accurate product descriptions, specifications, photos, measurements, and availability information. However, we do not guarantee that all content on the Site is error-free, complete, or current.

2.2 Availability

Products, materials, colors, finishes, and related items are subject to availability. Certain items may be out of stock, discontinued, delayed, or changed without notice.

2.3 Custom Orders

Custom orders, special quantities, project-specific requests, and large material orders may require additional processing time. Specific terms, timelines, and requirements may be provided during the order or quote process.

3. Payments and Refunds

3.1 Payment Methods

We may accept various payment methods, including credit cards, bank transfers, checks, online payment methods, or other approved payment options. Accepted payment methods may vary by order type, project size, and business requirements.

3.2 Refund Policy

Payments are non-refundable unless a return is approved by Normfence and follows the rules outlined in our Return Policy. Approved refunds may be processed to the original payment method or an alternative method at our discretion.

3.3 Return Policy

Returns may be subject to review and approval by Normfence. The following conditions may affect return eligibility:

• Return shipping costs are the customer’s responsibility unless otherwise agreed in writing.
• Parts and materials must be in their original packaging and unused condition.
• Modified, cut, adjusted, installed, damaged, or altered materials may not be eligible for return.
• Incorrect storage, improper handling, or improper installation may disqualify eligibility.
• Products installed after an extended period from purchase may not be eligible for return.
• Damage caused by location, surface, foundation, installation conditions, or site issues is not covered.
• Environmental damage, including storms, floods, extreme weather, or sun fading, may not be covered.
• Vandalism, misuse, neglect, or intentional damage is not covered.

4. Shipping and Delivery

4.1 Shipping Terms

Delivery timelines are estimates and may vary based on location, material availability, carrier schedules, order size, and other conditions outside our control.

4.2 Customer Responsibility

Although the freight or shipping company may unload items upon delivery, there may be instances where customers are responsible for unloading materials. Please ensure adequate arrangements are made to receive and handle delivery.

Any visible damage, missing items, or delivery issues must be reported to Normfence within 7 days of receipt. Photos and documentation may be required.

5. Warranty

Warranty terms may vary by product, material, manufacturer, order type, and project conditions. Please contact Normfence for warranty information related to your specific product or order.

Warranty coverage may not apply to improper installation, incorrect storage, misuse, environmental damage, foundation issues, site conditions, modifications, or damage caused after delivery.

6. Use of the Site

6.1 Prohibited Activities

You agree not to:

• Use the Site for any unlawful purpose.
• Interfere with the operation, security, or performance of the Site.
• Copy, reproduce, scrape, or distribute any content without permission.
• Submit false, misleading, or unauthorized information.
• Use the Site or forms for spam, fraud, or unauthorized marketing.

6.2 Termination

We reserve the right to terminate, block, or suspend access to the Site for violations of these Terms or for any activity we believe may harm our business, customers, systems, or legal rights.

7. SMS, Calls, Emails, and A2P Messaging

By submitting your contact information to Normfence through our website, forms, ads, phone calls, emails, or other communication channels, you agree that we may contact you by phone, email, or text message regarding your inquiry, quote request, product questions, order details, appointment reminders, delivery coordination, or follow-up communication.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly at (929) 323-9333 or [email protected].

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

8. Limitation of Liability

Normfence is not liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Site, reliance on website information, communication with us, product delays, delivery issues, or use of our products.

To the fullest extent permitted by law, our total liability is limited to the amount you paid for the relevant product, material, or service giving rise to the claim.

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

9.2 Arbitration

Any disputes, claims, or controversies arising out of or relating to these Terms, the Site, products, services, orders, or communications with Normfence may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless otherwise required by applicable law.

10. Intellectual Property

All content on the Site, including text, images, logos, product descriptions, graphics, designs, layouts, videos, and other materials, is the property of Normfence or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without written permission from Normfence.

11. Third-Party Links and Services

Our Site may include links, tools, forms, maps, analytics, payment processors, CRM systems, or other third-party services. We are not responsible for third-party websites, policies, security, content, or business practices.

12. No Warranty for Website Use

The Site and its content are provided “as is” and “as available.” We do not guarantee that the Site will always be available, uninterrupted, secure, accurate, or error-free.

13. Contact Information

For questions about these Terms, contact us at: